Frequently Asked Questions
Everything you need to know about your Ko-ken USA shopping experience.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their fashion essentials sooner.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments to ensure the perfect fit.
Do you offer international shipping?
Yes, Ko-ken USA ships worldwide. International delivery times vary by location, typically ranging from 7-14 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your package's journey in real-time.